Returns & Refunds Policy

Last updated: 7 October 2026

We want you to love what you order from Inkedout. If something isn't right, this policy explains how to return it. It applies to orders placed on www.inkedoutclothing.com by customers buying for personal use, and it does not affect your statutory rights.

Questions about a return? Email infoinkedoutuk@gmail.com.

1. Changed your mind? You have 30 days

You can return items for any reason within 30 days of the day you receive your order. That's more than the 14 days the law requires. If your order arrives in more than one parcel, the 30 days start when the last parcel arrives.

2. How to return an item

1. Email us at infoinkedoutuk@gmail.com within the 30 days with your name, order number, the items you're returning, and whether you'd like a refund or an exchange.

2. We'll reply with the returns address and any instructions.

3. Send the items back within 14 days of emailing us.

Return postage is paid by you, unless the item is faulty or we sent you the wrong item (see section 6). We recommend using a tracked service and keeping your proof of postage, as items are your responsibility until they reach us.

3. Condition of items

Please send items back unworn, unwashed and in their original condition, with tags attached and in the original packaging where possible. It's fine to try things on to check the size and fit, just as you would in a shop. If an item has been worn, washed, damaged or marked, we may reduce your refund to reflect the drop in its value.

4. Refunds

• We'll refund you within 14 days of receiving the items back, or within 14 days of you showing us proof that you've sent them, whichever is sooner.

• If you return your whole order, your refund includes the original standard delivery charge you paid. Return postage is not refunded.

• Refunds go back to your original payment method. We don't charge any fee for refunds.

5. Exchanges

Want a different size or design? Tell us when you email. If it's in stock, we'll swap it once your return arrives. If it isn't, we'll give you a full refund instead.

6. Faulty, damaged or wrong items

Your rights under the Consumer Rights Act 2015 always apply. If an item is faulty, arrives damaged, isn't as described, or isn't what you ordered:

• Within 30 days of delivery, you can reject it for a full refund.

• After 30 days, you can ask for a repair or replacement. If that isn't possible or doesn't fix the problem, you can have a price reduction or a refund.

• Email infoinkedoutuk@gmail.com with your order number and a photo of the problem.

• We cover the cost of returning faulty or incorrect items. Contact us before sending them back and we'll arrange it or refund your postage.

7. Orders that don't arrive

If your order hasn't arrived within the expected delivery time, email us and we'll look into it with the delivery company. If it's lost, we'll send a replacement or give you a full refund.

8. Returns from outside the UK

Customers outside the UK, including the Republic of Ireland, can return items in the same way and within the same 30 days. Return postage is paid by you unless the item is faulty or incorrect.

We don't receive any import duties or taxes you paid to your country's customs, so we can't refund them. You may be able to claim them back from your local customs authority.

9. Contact

For anything to do with returns, email infoinkedoutuk@gmail.com.

​Cancellation form (optional)

You don't have to use this form. An email with the same details is fine.

To: Inkedout, infoinkedoutuk@gmail.com

 

I am cancelling my contract for the following goods:

 

Ordered on / received on:

Order number:

Name:

Address:

Date:

This policy is based on a template and is not legal advice. It follows the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. If you have questions about how it applies to your business, consider speaking to a qualified adviser. Guidance is available at gov.uk and citizensadvice.org.uk.